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Please use this form if you cannot find the answer to your question after checking our Technical Guidelines pages, Live Data page and our Frequently Asked Questions.

If you're experiencing an error when making a call, please include the following so we can assist you better and faster (if the information is not included, it will take us longer to help you):

Full request
- header
- clientId
- timestamps

Full response

Also include:
- tppSecId
- callerGlobalIdentifier (aka SHBSEC_REQUESTID)
- Business Country for request
- Individual or Corporate request
- Payment Id (if regarding the Payments API)

If you need to send us a screenshot, you can do so when we reply to your email.