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If you're experiencing an error when making a call, please include the following so we can assist you better and faster (if the information is not included, it will take us longer to help you):
- callerGlobalIdentifier (aka SHBSEC_REQUESTID)
- Business Country for request
- Individual or Corporate request
- Payment Id (if regarding the Payments API)
If you need to send us a screenshot, you can do so when we reply to your email.