What are cookies?
‘Cookies’ are small text files that are stored on your computer (or mobile device) when you access the internet. They cannot damage your computer.
They act as a ‘bookmark’ which help to improve your online browsing experience by performing tasks such as remembering user preferences, displaying relevant web content to you, and helping to ensure your use of online services (such as online banking) is secure.
Cookies we use
Here you'll find a short description of the types of cookies that we use on our website:
1. Session cookies
Session cookies are temporary and are deleted when you close your web browser. They are typically used to make a website safer and easier to use, for example by enabling a website to identify that a user has navigated from page to page, to enable a user to navigate between pages efficiently, and to help ensure website security and functionality.
Our online banking service uses strictly necessary session cookies to protect our customers and help prevent fraudulent activity during an online banking session. When you log-off online banking, the cookie disappears. Without cookies enabled you will not be able to access our online banking service.
2. Persistent cookies
Persistent cookies remain on your device until you erase them, or until they expire at a pre-set deletion date. These cookies are typically functional cookies which are used to remember settings, preferences and tailor content to you.
We use persistent cookies to improve your online experience with us. For example, when you visit our website and select a branch, we will set the branch web page as your default homepage next time you visit our website.
We also use persistent cookies to collect anonymous traffic data to understand how our website is used, for example which pages are visited most and for how long. These cookies are performance type cookies which help us to make improvements to our website and to your browsing experience.
3. Third Party cookies
Third party cookies are those which are on our website but which are set by a separate company. We use a small number of third party cookies.
Links to other websites
How to disable cookies
If you want to disable, restrict or block cookies which are set by us (or any other website) you can do this at any time via your browser. You can find out how to do this in your browser’s security or ‘Tools’ settings.
Please be aware that if you choose to disable or block all cookies, you may experience difficulties when using online services and some websites may not function as intended.